Exchange & Returns Policy

We want you to love your purchase. If something isn’t quite right, we’re here to help.

Exchange Timeframe

You have 14 days from the date your order is delivered to request an exchange.
After 14 days, we’re unable to offer an exchange.

Conditions for Exchange

To be eligible, your item must:

• Be unused, unworn, and in the same condition as received
• Have all original tags attached
• Be returned in the original packaging
• Include your receipt or proof of purchase and the exchange form provided with your order

Please note:
We cannot accept exchanges for items returned:

• Without tags
• Used or worn
• Outside the 14‑day timeframe

Items Not Eligible for Return or Exchange

• Gift cards or gift vouchers (including those won in raffles or events)
• Health, personal care, and skincare products
• Sale or clearance items

Postage Costs

• Postage costs are non‑refundable.
• Customers are responsible for the cost of returning items for exchange.
• Please include paid return postage so we can send your exchanged item back to you.

Refunds

We generally offer exchanges; however, if a refund is approved:

• A 5% per‑item restocking fee applies
• Your refund will be processed to your original payment method within 14 days of approval

(Under Australian Consumer Law, customers are entitled to a refund or replacement if a product is faulty, unsafe, or significantly different from what was described. This policy does not limit those rights.)

How to Request an Exchange

If your item doesn’t fit or you’d prefer a different design, please email us at info@fashionfish.com.au.

Then return your item to:

11/301 Hillsborough Rd
Warners Bay NSW 2282
Australia

Please include:

• Your completed exchange form
• Proof of purchase
• Pre‑paid return postage

Shipping Recommendations

For returns valued over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee we will receive returned items without tracking.