Privacy Policy

Our Commitment to Your Privacy

At Fashion Fish Designs, we respect your privacy and take protecting your personal information seriously.
We aim to collect only what we need, keep it secure, keep it accurate, and give you control wherever possible.

By using our website or services, you agree to the way we collect, use, and store your personal information as outlined in this policy. Please read this together with our Terms & Conditions.

1. What Is Personal Information?

“Personal information” is any information that identifies you, or could reasonably identify you.
This policy follows the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What Personal Information We Collect

We may collect information such as:

• Name
• Postal and delivery addresses
• Contact details (email, phone number)
• Date of birth
• Gender
• Shopping preferences
• Device information
• Payment details
• Browsing behaviour and website usage
• Order and transaction details

If you provide information about somebody else (e.g., when buying a gift), you confirm that you have permission to do so.

3. How We Collect Personal Information

We collect personal information when you:

• Use or register on our website
• Place an order
• Contact us by email, phone, or in store
• Sign up for newsletters or promotions
• Interact with us through your device

Our website may also automatically collect information such as your IP address, browser type, cookies, and usage patterns.

4. How We Store Your Information

• Information collected electronically is stored in our secure systems.
• Any paper records are entered into our system and then destroyed.
• We use technical and administrative safeguards to protect your information.

5. How We Use Your Personal Information

We may use your information to:

Provide Services

• Process orders and returns
• Respond to enquiries
• Send confirmations, invoices, and account updates

Improve Your Experience

• Notify you about products, promotions, or catalogue updates
• Let you know about items left in your cart
• Improve our website, services, and product range

Business Operations

• Internal reporting, planning, and product development
• Marketing (unless you choose to opt out)

You can opt out of marketing at any time using the link in our emails or by contacting us.

We may also use or disclose your information:

• When required by law
• When you give consent
• For purposes explained at the time of collection

6. Disclosure of Personal Information

We do not sell or trade your personal information.

We may share information with trusted service providers, such as:

• Website and IT support
• Payment processors
• Shipping and delivery partners
• Data analytics providers
• Email and communication platforms

These parties help us operate our business, and they are required to handle your information securely.

We are not likely to disclose personal information overseas.

Please note that no system is 100% secure. We take all reasonable steps to protect your information, but transmission of data is at your own risk.

7. Accuracy & Access

We aim to keep your information accurate and up to date.

You may:

• Ask for access to the personal information we hold about you
• Request corrections if the information is incorrect or incomplete

We will respond within a reasonable timeframe (usually within 30 days).

8. Cookies

Our website uses cookies to:

• Understand how our site is used
• Improve your browsing experience
• Remember your preferences
• Provide personalised product recommendations

You can disable cookies in your browser settings, but some website features may not work properly if you do.

9. IP Addresses

We may record IP addresses for:

• Website security
• Troubleshooting and diagnostics
• Analytics and user experience improvements
• Enforcing our terms and protecting our systems

10. Third‑Party Analytics & Tracking

We use trusted third‑party tools such as analytics, advertising services, and social media tools.

These partners may use:

• Cookies
• Tracking pixels
• Unique identifiers

They help us understand customer behaviour and show relevant ads.
We do not give these partners your personal details — only aggregated or anonymous data where required.

11. Security of Personal Information

We use a combination of physical, electronic, and administrative safeguards to protect your information from:

• Unauthorised access
• Misuse or loss
• Disclosure or alteration

Information is retained only for as long as needed for its purpose or as required by law. When no longer needed, it is securely destroyed or de‑identified.

12. Your Privacy Rights

If you have questions, concerns, or wish to make a complaint, you can contact us at any time (details below).

If you’re not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
📞 1300 363 992
🌐 www.oaic.gov.au

13. Updates to This Policy

We may update this policy from time to time. Any changes will be published on our website.
We encourage you to review it periodically.

14. Contact Us

For questions, corrections, access requests, or privacy concerns, please contact:

Fashion Fish Designs
11/301 Hillsborough Rd
Warners Bay NSW 2282
Australia

📧 info@fashionfish.com.au
📞 +61 02 4954 0449