FAQ's

Below FAQ are some common questions from our customers about our Chlorine Resistant Swimwear sizing, ordering and swimsuit care.
If you have other questions, please just email it to info@fashionfish.com.au.

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  • About our Swimwear
  • Sizing and Fit
  • Orders & Shipping
  • RETURNS & EXCHANGES
  • Other Common Swimwear Questions.

Need Help?

If you have an issue or question that requires immediate assistance, you can call us on +61 (02) 49540449.

If we aren’t available, drop us an email and we will get back to you as soon as we can!

About our Swimwear

Training swimwear is designed for durability, comfort and performance during long hours in the pool. Our fabrics are chlorine-resistant, (proof) quick-drying, and styles are tailored to stay in place during laps, drills, classes and in the surf. With this in mind, Our swimwear is designed to be a firmer fit than regular swimwear.

Yes! Our range includes comfortable, supportive designs perfect for aqua aerobics, Learn to swim teaching and hydrotherapy sessions. Our fabric is Chlorine proof so it can tolerate high amounts of chlorine.

Sure do! Our period swimwear is available in bikini bottoms and one piece styles in a range of your favourite designs. Period swimwear is available in sizes from Girls 12 to Ladies 18.

Absolutely. Our swimwear is not only Chlorine Proof they are also great for the beach.
While our Chlorine Proof swimwear is not FINA approved all our swimsuits are compliant with Australian Swimming rules and can be worn at any event EXCEPT if you are breaking world records.

Sizing and Fit

We recommend using our sizing guides. Your swimwear should feel snug but not restrictive, it will give a little in the water, but not a great deal, due to the nature of the chlorine resistant fabric it will not stretch out of shape over time.

Definitely! Our training range goes to a ladies size 20 (AUS) and our Empowered range goes to a ladies size 26, All designed with the same durable fabrics. We also offer a range of long sleeve Rash Vests for extra sun protection.

For legsuits and our empowered range we recommend opting for the smaller size, for our other styles go the larger size. Or feel free to call us to discuss on (02) 49540449. Please remember they are designed for a firm fit so if you prefer looser please size up again if required.

Our swimwear is by size not by age. We all come in different shapes and sizes and one size does not fill all and that is OK! Please refer to our size guide and remember we are a small make. If you are still unsure please give us a call to discuss (02) 49540449.

In most cases no, We would consider our swimwear to be a smaller make as it does not have the stretch like most other brands. Please check out our size guide or call us on +61 (02) 49540449 if you have any questions

Orders & Shipping

Orders which are in stock are usually dispatched within 1 business day. Orders which are “Make My Item” are usually dispatched in 2-3 weeks. Standard shipping typically takes 3-7 days within Australia. You can contact us any time on (02) 49540449 to see what items we have in stock for same day dispatch. Club swimwear may take longer please read check out terms and conditions for more info.

For online orders you will receive tracking information via email once your order has been fulfilled. You are also welcome to ring our store on (02) 49540449 to check on your orders progress.

Yes, we do offer express shipping across Australia. Delivery times vary between 1-3 business days depending on your location. You have the option to select express shipping during checkout.

Yes if you live local to us you absolutely can, Please select click and collect at checkout.

RETURNS & EXCHANGES

Due to the intimate nature of swimwear, our exchange policy is valid 14 days from date of delivery. To be eligible for an exchange/refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging with tags still attached. Please refer to full details of our Exchange Policy Additional non-returnable/refundable items: - Gift cards or Gift vouchers won in raffle or events. - Health, personal care and Skincare products.

To complete your exchange, we require a receipt or proof of purchase, and your exchange form provided with the returned item. Our thank you postcards included with your online order contain a QR Code with a link to our exchange form. If you are unable to print the form, please just record the information on a piece of paper and include it with your return. The key things we require are the order number and what new item you would like to exchange it for. If you have any questions, please don’t hesitate to give us a call in store to discuss.

Customers have the option of providing their own self addressed packaging, or we charge a subsidised flat fee of $6 for return shipping on exchange items, which can be paid in cash or with credit card details.

In NSW, Australia, you are not legally entitled to a refund, exchange, or credit note if you simply change your mind, ordered the wrong size, or found it cheaper elsewhere, under the Australian Consumer Law. We are happy to provide a refund. A 5% restocking fee will apply due to the hand made nature of our items external processing fees. All return items must be in new condition with tags still attached and received back to us within 14 days of items being delivered. No refund will apply on any sale items.

Other Common Swimwear Questions.

We recommend rinsing in cool, fresh water as soon as possible after swimming. Hand wash with a mild detergent or swimwear-specific wash. If machine washing, place in a mesh bag on a delicate cycle. Avoid bleach and fabric softeners. NEVER USE A DRYER - the heat can damage the elastic. AVOID ROUGH SURFACES, including but not limited to, non slip surfaces , velcro, clips, sharp objects (from bags, jackets, other items in the wash, jewellery) , rocks, concrete and some pool edges.

Our popular prints are available in hooded towels and sand-free beach towels. We also sell a mirror anti fog goggle, and a range of swim caps in both small and large sizes. Take a look at our Accessories Page.

Absolutely! You can give the gift of choice with a Fashion Fish Digital Gift Card, with a selection of denominations available from $10 - $300.

We do provide team and club swimwear and towels, including customised designs. Orders start from a minimum of 25 items. Please email us at info@fashionfish.com.au with your requirements and we’ll guide you through the process. You can check out samples of our current club swimwear at our Clubs Online Shop page

Absolutely please give us a call to discuss your wholesale needs (minimum orders are required).

All our swimwear is made onsight buy us at Warners Bay, Newcastle NSW. This is also where your orders are shipped from.

Yes we are open to the public at our factory warehouse in Warners Bay,NSW Australia. Please check out our opening hours.

Sorry at this time we do not offer this kind of service. We recommend contacting local dressmakers in your area for more assistance.